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Reply to a difficult parent email

Get a calm, short reply to a tense parent email, with the heat taken out.

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Example output

I wrote this by hand on 2026-10-19 from the made-up inputs below, to show what a good result looks like. Your results will vary, so read every draft before you use it.

Example inputs
  • The parent's email (remove the student's last name): Why did Maya get a zero on the science project?? She worked on it all weekend. This is ridiculous.
  • What actually happened, in your words: Project was due Friday. Maya didn't turn it in and didn't ask for an extension. Late work policy: up to 3 days late for 70% max.
  • What you want the reply to do: Explain the late policy, let her turn it in by Wednesday, offer a call
Subject: Maya's science project

Hi Ms. Ortiz,

I can tell you're frustrated, and I want to get this sorted out.

The project was due Friday. I didn't receive it from Maya, so the gradebook shows a zero for now. Our late work policy allows work up to three days late for up to 70% credit.

If Maya brings it in by Wednesday, I'll grade it under that policy and update the gradebook.

I'm happy to talk by phone if that's easier. I'm free most days after 3:15.

Thank you,
[Your name]

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