Reply to Google reviews, including the bad ones

Answer every review within a few days with replies that sound human and don't make things worse.

Want it faster? Fill in a form and open the finished prompt in ChatGPT, Claude, Grok, or another AI.

Tools: ChatGPT, Claude. Either works; use the one you already pay for.

Steps

Once a week, copy new reviews from your Google Business Profile.
Paste them into the prompt with a few facts about your business.
For negative reviews, check what actually happened before replying. Never post private customer details.
Edit, then post each reply yourself.

Prompts

Review replies

I own [BUSINESS], a [TYPE] in [CITY]. Write replies to these Google reviews. Under 60 words each. Thank positive reviewers by name and mention one specific thing they said. For negative reviews: acknowledge, don't argue, don't share private details, and offer to talk offline at [PHONE/EMAIL]. Vary the wording so they don't all sound the same.

Reviews:
[PASTE]

Replace anything in [BRACKETS]. AI output can be wrong, so check facts, names, and numbers before you use it.

More for small business owners

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Have a month of posts planned around your real events and offers, with graphics.

Build reply templates for the questions you answer every day

Stop retyping answers to the same customer questions.