Reply to an upset customer email

Calm, fair reply to a complaint that fixes the problem and keeps the customer.

Last tested 2026-10-19 Its example inputs were run through Claude Haiku 5.5, and an AI judge (Jev) scored the reply 85/100 for following the rules and doing the task.

Copy

Copy

Free. Run it here sends the prompt through our server to Claude and shows the draft on this page (5 runs a day free, 100 on a paid plan); we don't store it. Open in ChatGPT, Claude, or Grok sends the prompt to that tool instead. Sign in there first, or the prompt box may come up empty; if it does, use Copy and paste it in.

Example output

I wrote this by hand on 2026-10-19 from the made-up inputs below, to show what a good result looks like. Your results will vary, so read every draft before you use it.

CopyHi [Name],

I'm so sorry. Your order said Emily, and we wrote Emma. That was our mistake, and on a birthday cake of all things.

I've refunded your order in full. You should see it in 3 to 5 business days. I'd also like to make Emily a cake for her next celebration, on us. Just reply when you want it.

We're adding a name check before every cake leaves the kitchen.

Again, I'm sorry, and please wish Emily a happy birthday from all of us.

[Your name]

AI drafts can be wrong. Check every fact, name, and number before you send anything. Free: build prompts with no limit and 5 AI runs a day. A paid plan: 100 runs a day, 1,000 checks a day, batch runs for 50 contacts.

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